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Daily London > World Affairs > Banks under pressure to review work-from-home cases
World Affairs

Banks under pressure to review work-from-home cases

Daily London
By Daily London
Published: November 6, 2025
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The bosses of Australia’s big banks have been warned they face a flood of cases unless they reassess rejected work-from-home requests.

The Finance Sector Union (FSU) said today it has written to senior executives in the sector calling for them to review their flexible work policies following a landmark decision against Westpac.

The ruling found the bank acted unlawfully when it denied a workers’ request to work from home.

The Finance Sector Union has urged Australia’s ‘big four’ banks to review rejected applications by employees for working from home arrangements.. (AAP Image/Joel Carrett)

In a letter, the FSU warns that employers could be breaching workplace law if they continue to reject flexible work requests without proper consideration, consultation or justification.

The Fair Work Commission ruled Karlene Chandler had the right to work from home full time after Westpac failed in its obligations under the Fair Work Act.

She sought to work remotely from her home south of Sydney to enable her to carry out school drop-offs and pick-ups for her two young children.

The bank’s failures included not responding within 21 days, not engaging genuinely with Chandler’s request and not providing her specific reasons for refusing it, the commission found.

The FSU says the ruling sets a precedent that will have far-reaching consequences across the finance sector.

Working from home has become increasingly popular since the pandemic. (Getty)

It claims many employers have sought to impose blanket return-to-office mandates without consideration for workers’ personal circumstances.

The FSU has identified other examples of work-from-home arrangement by finance workers that have been rejected by managers.

“Our members have proven they can deliver from home,” said National Assistant Secretary Nicole McPherson.

“Flexibility is not a perk, it’s a legal right and we’ll keep fighting to make sure every worker in finance can exercise it.”

Westpac has been contacted for comment by 9news.com.au.

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Australian Bankers Association Simon Birmingham said working from home arrangements were best left to individual banks and their staff.

“Australian banks employ around 180,000 people in a wide variety of roles.

“Work from home has become a valued part of employment arrangements for banks and many of their employees but isn’t possible in all circumstances all of the time.

“Flexible workplace arrangements are ideally matters for individual banks and their employees, who are best placed to together achieve outcomes that deliver the best for all parties.”

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